Terms & Conditions

1. About these terms

These Terms & Conditions govern your use of the Scoffers platform at scoffers.app. Scoffers App is a trading name of Design Superheroes Ltd, a company registered in England and Wales.

By creating an account, listing a venue or offer, or making a payment, you agree to these terms. If you do not agree, please do not use the platform. Questions can be sent to .

2. Accounts

To list venues and offers you must create an account using a valid email address (which becomes your login username). You are responsible for keeping your password secure and for all activity under your account.

New accounts are reviewed before approval. We may decline, suspend, or remove accounts that breach these terms or that we reasonably believe are being used unlawfully. You can delete your account at any time from Dashboard → Account → Delete account.

3. Listings and content

When you create a venue or offer you are responsible for ensuring the information is accurate, lawful, and that you have the right to publish it — including any images you upload. Offers must be genuine and honoured as advertised to customers.

We may remove or suspend any listing that is inaccurate, misleading, unlawful, or that we reasonably consider inappropriate for the platform.

4. Payments

Publishing an offer requires payment. All payments are processed securely by Stripe — we never see or store your full card details. All prices are shown and charged in pounds sterling (GBP) and are inclusive of any applicable taxes unless stated otherwise.

The price of an offer is fixed at the point you create it. Subsequent changes to our pricing only affect new offers — they do not retroactively change the price of an offer you have already created or an active subscription.

We offer two payment types depending on the offer:

• One-time payment — for a single, fixed-date event offer. You pay once and the offer remains live until its event date has passed, after which it expires automatically.
• Recurring subscription — for ongoing, repeating offers. You are billed on a recurring monthly basis until you cancel.

5. Subscriptions and renewals

Recurring offers are sold as a monthly subscription. By subscribing you authorise us, via Stripe, to charge your payment method automatically at the start of each billing period until the subscription is cancelled.

Your subscription renews automatically each month at the price agreed when the offer was created. After each successful payment, a receipt (Stripe-hosted invoice) is made available on your Dashboard → Billing page. Your next payment date is also shown there.

6. Free trials

Where a free trial is offered, your offer goes live immediately and no charge is taken for the trial period. Unless you cancel before the trial ends, the subscription automatically converts to a paid monthly subscription and your payment method is charged at the start of the first paid period. During a trial, no payment is collected and your billing history will show the trial as a zero-value entry.

7. Pausing an offer

Active monthly subscription offers (other than those still within a free trial) can be paused from your dashboard. While paused, the offer is hidden from public listings and Stripe billing is suspended — you will not be charged for renewals during the pause.

When you resume a paused offer, we credit you for the portion of the billing period you had already paid for but did not use: the unused days are added back to your subscription as an extension before billing resumes. Pausing is fully reversible and does not delete your offer.

8. Cancellation and deletion

You can cancel a recurring offer at any time by deleting it from your dashboard, or via the Stripe billing portal. On cancellation:

• The subscription is cancelled and no further payments are taken.
• The offer is marked as expired and removed from public listings.
• Deleting an offer is irreversible — the listing and its image are removed. To run the offer again you must create a new one.

Deleting your entire account cancels all active subscriptions and removes all of your venues and offers.

9. Refunds

Subscription payments cover the billing period in which they are charged. When you cancel, your offer remains active until the end of the current paid period where applicable, but we do not provide pro-rata refunds for the remainder of a billing period — instead, the pause feature lets you preserve unused paid days for later use.

One-time event payments are non-refundable once the offer has been published, except where required by law. If you believe you have been charged in error, contact us at and we will investigate.

10. Failed payments

If a recurring payment fails, your offer is automatically suspended and hidden from public listings, and we will email you. Stripe will attempt to retry the payment. If a retry succeeds, your offer is automatically reactivated. If payment cannot be collected, the subscription may be cancelled and the offer expired. You can update your payment details via the Stripe billing portal.

11. Our service

We aim to keep the platform available and working as described, but we provide it on an "as is" and "as available" basis. We do not guarantee uninterrupted access, and we may modify, suspend, or discontinue features from time to time. We are not responsible for the conduct of venues or customers, or for transactions that take place between a customer and a venue at the point of redeeming an offer.

12. Liability

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under law. Subject to that, our total liability to you in connection with the platform is limited to the amount you have paid us in the twelve months preceding the claim.

13. Changes to these terms

We may update these terms from time to time. The "last updated" date at the top of this page reflects when changes were last made. Significant changes will be communicated by email or a notice on the platform. Continued use of the platform after changes take effect constitutes acceptance of the updated terms.

14. Governing law

These terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact

For any questions about these terms, payments, or your account, contact us at .